Airtel Delhi Complaints Nodal officer Phone Number and email
I used Airtel for close to 13 years before moving to Voda a few years back. Now, with most of my family using Airtel, I thought it’d make more sense for me to get back to Airtel. So I initiated a portability request about 10 days back and thus began the saga of the most eventful 4 days in my otherwise completely dull and uneventful life
- a) At the time of filling in the port-in form, I was told my number will only have to be inactive for maximum 1 hour. It wasn’t to be. My number got deactivated bang on Holi morning and only got back up by 7:30 pm. My festival was ruined.
- b) Barely 2 hours after activation Airtel started acting up. Sometimes I wasn’t able to text, sometimes the signals would just vanish, and sometimes my voice calls were restricted. This stupidity happened as I was watching Rocky Handsome with friends. My movie was ruined
- c) While I was trying grabbing a quite bite after movie, I realized my phone was showing no network (Right next to DPS RK Puram which, by the way, is NOT a poor coverage area). I thought it was just the continuation of all the weird stuff that had been happening with my (1-day old) Airtel. I would realize later how my ignorance was going to come back to laugh at my face. Wanted to book a cab at about 11:30 only to discover my Airtel was lifeless by now. Had to cancel dinner and be at the mercy of TSRs to get back home. My night was ruined.
- d) Entire Saturday was outage so the Airtel reps couldn’t “access my account”. On Saturday, my first call to customer service was 6 am and the rep told me to call back after 4 hours. I made 3 calls after the interval of 4 hours each time to be told to call back after 4 hours. My hopes of being able to get my number back up for weekend were duly dashed. My weekend was ruined.
- e) With my patience running out and in a desperate attempt to put an end to this (almost self-inflicted) misery somehow, I decided to replace my (3-day old) sim. I went to the Airtel support center on Sunday with a rejuvenated belief that face-to-face human assistance will surely do the trick. After all it’s the support center, isn’t it? Well, apparently the only “support” they offer on Sunday is to apprise you of the documents you will need to carry the next working day to get a new sim. I was going to watch Virat Kohli’s (yet another) master class chase act without the routine chit-chat during/after match with friends. My match was ruined.
- f) Today I finally got my sim replaced at support center. They asked me to wait 2-4 hours I waited 5.5 (Thanks to Airtel, my patience had been thoroughly practiced and significantly bettered over last 4 days). Turned the sim on about 3:30 pm and guess what. . . . STILL NO SERVICE. Frantically I called customer service who, after “thoroughly” researching the issue in about 100 seconds, declared that my account was “just fine” and that I should get go back to the Airtel support center. Did exactly that – went to Airtel support center where the lady tried a few tricks before delivering the verdict: “Get in touch with customer service. We can’t do anything from here. Your account is ‘just fine’ at the moment.” Called customer service again, requested them to at least just suspend my account temporarily and leave it like that for a day or two and then restore services so that that “hard reset” might restore services. I mean, I’ve been without phone for 5 days now, how much worse can one day be, right? Wrong! The customer service rep promptly offered me to instead switch from postpaid to pre-paid. Why, you ask? Well, frankly, I was too exhausted to ask and completely utterly uninterested in knowing anyway.
At 8:10 pm, as I sip green tea and type this pitiful, mostly-self-loathing-than-anything-else rant, I am thinking I should probably try out the one last thing that I was suggested by the good customer service rep before he thanked me for choosing Airtel and wished “aapka din shubh ho”: wipe the sim card clean in case there is some dust on it. You never know right?
Finally I call to one of my friends just to outburst my never-ending frustration about the name “Airtel” and guess what, he was a savior. I cordially thank to my friend who actually was listening all my ranting and blabbering against the service and when I finally stop to breathe, he informed me about the National Escalation Team of Airtel. I surrendered as I have had enough. After all he is that kind of irritating friend who is like an octopus and sitting over your head for no reason. He kept telling me about NET of Airtel and sends me the contact details.
There are a few numbers of Airtel Nodal Office numbers and concerning person. One such person is Vikram Pandey who looks after the Delhi region. My friend told me to call him directly in his number +91 9818334865 or write all these rants and blabbers at email@example.com. That was not the end when I have told him that I have tried to talk to customer service people and of course they irritated me more, he gave me the address of their office D-184, Okhla Industrial Area, Phase-I, New Delhi – 110020 and told me to gate crash.
Though I didn’t have any hope about the NET but unexpectedly that was the place where I have got my connection back. I wrote to Vikrant as I thought wasting time, energy and call after them would be a stupid idea. So I choose to write to him and unexpectedly I have got a call from him and within simply 24 hours my problem was sorted. That is simply the best thing happened to me.
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